Please read these booking conditions, if a hotel has booked on your behalf these conditions apply to you as the passenger.
Payment
Once you have made a booking on a Banana Boat trip and your booking is confirmed you will be required to make a deposit of $20 to secure the booking. Deposits can be made online through TAB, we send you the link. In high season Oct-Mar, if you wish to secure your booking a deposit must be paid otherwise we cannot guarantee we'll have a boat for you.
Should you not wish to deposit, we can hold the booking, but payment must be made once you arrive in Luang Prabang and at least the day before your trip departure. However we cannot guarantee the boat will be available. Failure to pay the booking fee will mean your place or boat will be available to other potential customers. Payments can be made at the Ma Te Sai shop, Ban Aphai, Luang Prabang.
Tour Inclusions
Each Banana Boat tour includes services as per the included activities, meals and transport on the website or brochure. Banana Boat reserves the right to change inclusions as listed due to operational or other factors.
Cancellation By You
Should you (the client) choose to cancel a booking, Banana Boat must be notified the day before departure. If your hotel has booked on your behalf they must call our office the day before departure to cancel. The following cancellation fees apply:
For our day tours:
- day before departure, full refund
- day of departure, $10 per person
- turning up late to the starting point of the tour for whatever reason is considered a late cancellation and will result in a $10 charge
- rescheduling the tour is possible, however the late cancellation fee applies if the reschedule is on the day of departure - no refund will be made should you voluntarily leave a tour early for any reason
- rescheduling due to bad weather conditions causing safety issues, primarily storms during wet season is permissible without a fee, Banana Boat will monitor the situation and make a decision approximately 1-2 hours before departure.
The following cancellation fees apply overnight tours to Nongkhiaw:
For tours that require a deposit payment:
- within 7 days before departure, loss of deposit
- within 1-2 days loss of full payment
- No refund will be made should you voluntarily leave a tour early.
Cancellation by Banana Boat
In the event that Banana Boat cancel a trip, notification will be given as soon as possible before the departure of the trip. Banana Boat will return all money paid for the trip cost. Banana Boat are not liable for any other money paid. Please note this excludes cancellations due to conditions outside Banana Boat control such as war, natural disaster, political instability, etc. In such an event no money will be returned by Banana Boat and you will need to make a claim on your travel insurance.
Itineraries
Banana Boat reserves the right to change advertised itineraries before or during a tour in the interests of safety resulting from war, disease, natural disaster, safety, or changed local conditions. The guide during a tour has the right to make any necessary changes to the itinerary for the reasons listed. Any client not adhering to changes made for these reasons will be deemed to have left the tour and is no longer under the care of Banana Boat.
Fitness
Banana Boat tours are active. A good walking ability is essential because the banks of the Mekong are steep and uneven. On and off the boat our staff assist as best they can to make the boarding and off loading process as comfortable as possible, however there will be steps, sometimes very uneven and uneven ground. Banana Boat has the right to refuse carrying passengers that are unable to manage river banks unassisted, and can recommend larger boats with itineraries suited for better comfort.
Insurance
It is advised that participants of Banana Boat tours have purchased travel insurance.
Personal Responsibility
Due to the nature of the style and locations that Banana Boat operates in, Banana Boat and their guides, and support staff do not accept responsibility for any loss, injury, illness, damage, accident, fatality, delay or inconvenience experienced from time of departure to time of return arising out of any such trip organised by Banana Boat.
Acceptance of Conditions
By paying a deposit or in full for your booking, or by accepting the charge from your hotel, you agree to the terms and conditions as read.
Payment
Once you have made a booking on a Banana Boat trip and your booking is confirmed you will be required to make a deposit of $20 to secure the booking. Deposits can be made online through TAB, we send you the link. In high season Oct-Mar, if you wish to secure your booking a deposit must be paid otherwise we cannot guarantee we'll have a boat for you.
Should you not wish to deposit, we can hold the booking, but payment must be made once you arrive in Luang Prabang and at least the day before your trip departure. However we cannot guarantee the boat will be available. Failure to pay the booking fee will mean your place or boat will be available to other potential customers. Payments can be made at the Ma Te Sai shop, Ban Aphai, Luang Prabang.
Tour Inclusions
Each Banana Boat tour includes services as per the included activities, meals and transport on the website or brochure. Banana Boat reserves the right to change inclusions as listed due to operational or other factors.
Cancellation By You
Should you (the client) choose to cancel a booking, Banana Boat must be notified the day before departure. If your hotel has booked on your behalf they must call our office the day before departure to cancel. The following cancellation fees apply:
For our day tours:
- day before departure, full refund
- day of departure, $10 per person
- turning up late to the starting point of the tour for whatever reason is considered a late cancellation and will result in a $10 charge
- rescheduling the tour is possible, however the late cancellation fee applies if the reschedule is on the day of departure - no refund will be made should you voluntarily leave a tour early for any reason
- rescheduling due to bad weather conditions causing safety issues, primarily storms during wet season is permissible without a fee, Banana Boat will monitor the situation and make a decision approximately 1-2 hours before departure.
The following cancellation fees apply overnight tours to Nongkhiaw:
For tours that require a deposit payment:
- within 7 days before departure, loss of deposit
- within 1-2 days loss of full payment
- No refund will be made should you voluntarily leave a tour early.
Cancellation by Banana Boat
In the event that Banana Boat cancel a trip, notification will be given as soon as possible before the departure of the trip. Banana Boat will return all money paid for the trip cost. Banana Boat are not liable for any other money paid. Please note this excludes cancellations due to conditions outside Banana Boat control such as war, natural disaster, political instability, etc. In such an event no money will be returned by Banana Boat and you will need to make a claim on your travel insurance.
Itineraries
Banana Boat reserves the right to change advertised itineraries before or during a tour in the interests of safety resulting from war, disease, natural disaster, safety, or changed local conditions. The guide during a tour has the right to make any necessary changes to the itinerary for the reasons listed. Any client not adhering to changes made for these reasons will be deemed to have left the tour and is no longer under the care of Banana Boat.
Fitness
Banana Boat tours are active. A good walking ability is essential because the banks of the Mekong are steep and uneven. On and off the boat our staff assist as best they can to make the boarding and off loading process as comfortable as possible, however there will be steps, sometimes very uneven and uneven ground. Banana Boat has the right to refuse carrying passengers that are unable to manage river banks unassisted, and can recommend larger boats with itineraries suited for better comfort.
Insurance
It is advised that participants of Banana Boat tours have purchased travel insurance.
Personal Responsibility
Due to the nature of the style and locations that Banana Boat operates in, Banana Boat and their guides, and support staff do not accept responsibility for any loss, injury, illness, damage, accident, fatality, delay or inconvenience experienced from time of departure to time of return arising out of any such trip organised by Banana Boat.
Acceptance of Conditions
By paying a deposit or in full for your booking, or by accepting the charge from your hotel, you agree to the terms and conditions as read.